CIFREN

CIFrançaisEnglish

Policies

Terms of Service

Last Updated: August 8, 2026

These Terms are a business agreement between us and a Clinic. They govern the Clinic's subscription to the Ayadati platform and use by the Clinic's authorised staff. Please read them before creating an account.

These Terms do not apply to patients. If you are a patient using the patient portal or booking an appointment, your relationship is with your clinic, your use of the portal is covered by the Patient Portal Terms, and our handling of your data is described in the Privacy Policy.

1. Who We Are

Ayadati is a trading name of NEXALYTIXS LIMITED, a private company limited by shares registered in Ireland under company number 775893, with its registered office at Apartment 101, Laurel Hall, Larkfield Heath, Dublin 18, Dublin, D18 XAP0, Ireland.

In these Terms, "we", "us" and "Ayadati" mean NEXALYTIXS LIMITED.

2. Definitions

  • Platform: the Ayadati software, websites and related services.
  • Clinic: the organisation that subscribes to the Platform.
  • Workspace: a Clinic's separated area of the Platform and its data.
  • User: a person authorised by a Clinic to access its Workspace.
  • Patient: an individual whose record is held by a Clinic, including through the patient portal.

3. Acceptance

By creating a clinic account or using the Platform as clinic staff you accept these Terms. If you accept on behalf of a Clinic, you confirm you are authorised to bind that Clinic.

Where we process patient data on the Clinic's behalf, our Data Processing Agreement applies and forms part of this agreement. A copy is available from support@ayadati.org. If the two documents conflict on the handling of personal data, the Data Processing Agreement prevails.

4. Accounts

You must give accurate registration details and keep them current. You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly if you suspect unauthorised access. A Clinic administrator approves who may join its Workspace and what each User can do.

5. Subscriptions, Fees and Renewal

Paid plans are billed in advance for the period shown at checkout. Unless stated otherwise:

  • Subscriptions renew automatically for successive periods until cancelled.
  • You may cancel at any time, taking effect at the end of the current paid period.
  • Fees are exclusive of VAT and other taxes, which are added where applicable.
  • We may change pricing on 30 days notice, effective from your next renewal.
  • Plan limits, such as storage or user numbers, are shown on your plan. Exceeding them may restrict some features until resolved.

Except where the Refund Policy or the law provides otherwise, fees already paid are not refundable.

6. Your Responsibilities as a Clinic

The Clinic is the data controller for patient, clinical and other personal data that it places, or causes to be placed, in its Workspace for the provision of healthcare. The Clinic is responsible for:

  • Identifying a lawful basis under Article 6 GDPR to collect and process that data
  • Identifying an applicable condition under Article 9 GDPR wherever it processes health or other special category data
  • Giving its patients the notices its own law requires
  • The accuracy and clinical appropriateness of everything recorded
  • Deciding who may access its Workspace, and removing access promptly when someone leaves
  • Complying with the medical, professional and record keeping rules of its jurisdiction
  • Where it replaces the privacy or terms links on its public clinic page with its own documents, keeping those documents accurate, current, and consistent with the processing actually carried out through the Platform

We act as the Clinic's processor for that data and follow its instructions.

Separately, we act as controller for a limited set of account, billing, security and support data, and for the patient portal sign-in account itself, as described in our Privacy Policy. That does not make us a controller of the Clinic's patient records.

7. Intended Purpose and Not Clinical Advice

The Platform is intended for record keeping and practice administration. It is not intended to diagnose, treat, prevent, predict or monitor any disease or condition, and it is not supplied as a medical device. Any prompt, reminder, calculation, template or AI generated suggestion is informational only and must not be relied on as clinical judgement.

The Clinic is responsible for all clinical decisions and for confirming that the way it uses the Platform stays within that intended purpose. A Clinic must not use the Platform outside its stated intended purpose. Each party remains responsible for the regulatory obligations that applicable law places on it.

Clinical judgment remains entirely with the treating clinician. You must not rely on the Platform as the sole basis for any clinical decision, and you must keep procedures that work if the Platform is unavailable.

8. Acceptable Use

You must not:

  • Use the Platform unlawfully, or to store data you have no right to hold
  • Attempt to access another Clinic's Workspace or any data you are not authorised to see
  • Probe, scan or test the security of the Platform without our written permission
  • Reverse engineer, copy or resell the Platform
  • Upload malicious code, or anything that interferes with the service for others

9. Availability and Support

We aim to keep the Platform available continuously, but we do not guarantee uninterrupted service unless a separate service level agreement says so. We may carry out maintenance, and will give reasonable notice where it is planned and disruptive.

10. Your Data

The Clinic keeps all rights in the data it puts into the Platform. We claim no ownership of it. We use it only to run the service, to support you, and as described in our Privacy Policy.

While an account is active a Clinic may export its data. After termination the Clinic may choose whether we delete its data or return it. We keep it for 30 days so the Clinic can retrieve it or tell us which it wants, and then delete it, unless the law requires us to keep it longer. This matches the deletion and return obligations in our Data Processing Agreement and in the Privacy Policy.

11. Intellectual Property

The Platform, its software, design and documentation remain our property or that of our licensors. We grant the Clinic a non exclusive, non transferable right to use the Platform during the subscription, and nothing more.

12. Third Party Services

The Platform uses third party services for hosting, messaging, video consultation and payments. Their availability is outside our control. A Clinic may also connect its own third party services, such as its own analytics account, and is responsible for doing so lawfully.

13. Suspension and Termination

We may suspend or terminate access if you materially breach these Terms, if fees remain unpaid after notice, or if continued use presents a security or legal risk. Where practical we will warn you first and give you a chance to put it right.

You may terminate at any time by cancelling your subscription and closing your account.

14. Warranties and Disclaimers

We provide the Platform with reasonable skill and care. Beyond that, and to the extent the law allows, the Platform is provided as is, without implied warranties of merchantability, fitness for a particular purpose or non infringement. We do not warrant that it will be error free or meet every requirement.

15. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profits, revenue, goodwill, anticipated savings, or for indirect or consequential loss. Our total liability arising out of or in connection with these Terms in any 12 month period is limited to the fees paid by the Clinic in the 12 months before the claim arose.

16. Indemnity

The Clinic will indemnify us against claims arising from data it puts into the Platform, from its use of the Platform in breach of these Terms, or from its failure to meet its obligations as data controller.

17. Changes to These Terms

We may update these Terms. We will post the revised version here and change the date above. If a change materially affects your rights we will give account holders at least 30 days notice. Continuing to use the Platform after that means you accept the change.

18. Governing Law

These Terms are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.

19. General

If any provision is held unenforceable, the rest continues in force. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor of our business.

20. Contact

Questions about these Terms: support@ayadati.org, or write to the registered address in section 1. Billing and subscription questions: billing@ayadati.org.